CORE VALUES
EFFECTIVE COMMUNICATION
Understanding all stakeholders and their unique languages of business
Empowering voices with clear and direct communication
Preparing teams and leaders to communicate effectively
FACT-BASED DISCOVERY
Examining an organization from different perspectives
Defining what high performance looks like, and when it happens
Knowing what questions to ask when encountering something new
FLEXIBLE THINKING
Using emotional intelligence and empathy
Being open to change
Considering alternative points of view and accepting uncertainty
CRAFTSMANSHIP
Relentlessly pursuing continuous improvement
Encouraging and guiding creativity and innovation
Building mastery of skills and materials
COLLABORATION
Listening and honoring the ideas of others
Inviting commitment and working as a constructive part of a team
Serving as surrogate leaders when appropriate
REFLECTION
Identifying what you know and do not know
Describing the effects of your actions on others and your environment
Understanding the approaches used after solving a problem